+91 ********** hello@bigtech.com
Fast Turnaround, Always Creative

Return & Refund Policy

Home Return & Refund Policy

Last Updated: April 2026

1. Introduction

Welcome to BIG TECH. This Return & Refund Policy governs all bookings made through our website for graphic designing, digital marketing, premium images, and videography services. By placing a booking with us, you agree to the terms outlined below.

BIG TECH is committed to delivering high-quality creative work. Because our services involve custom, time-based creative effort rather than physical goods, refunds are handled differently from a typical product return — customer satisfaction and project quality remain our highest priority.

Registered Business Details:

BIG TECH
India

2. Nature of Our Services

Our services include graphic design, digital marketing (social media, SEO, paid ads, content), premium photography, and videography — all delivered as custom digital work based on your brief.

Because deliverables are created specifically for each client, completed or in-progress work cannot be "restocked" or resold, and is treated differently from a physical product return.

3. Eligible Refund & Rework Cases

Customers may be eligible for a refund, rework, or credit under the following situations:

  • Service Not Delivered: Booking confirmed and paid for, but work was never started or delivered.
  • Significant Quality Issues: Deliverables that clearly do not match the agreed brief, format, or specifications.
  • Wrong Deliverable Provided: If the files delivered do not match the service booked.
  • Missing Items: If part of a confirmed package (e.g. one of several images or edited clips) is missing from delivery.
  • Duplicate or Incorrect Billing: If you were charged more than once, or charged incorrectly for a booking.
  • Cancellation Before Work Begins: Booking cancelled before our team has started work on the project.

4. Conditions for Claim Approval

To process a refund or rework request, customers must comply with the following conditions:

  • Concerns must be reported within 7 days of delivery.
  • Customers must clearly describe the issue against the original brief or specification.
  • Order ID, registered mobile number, and relevant booking details must be shared.
  • Feedback must fall within the agreed scope and revision limits of the booked package.
  • Claims may be rejected if final files have already been approved and used publicly by the customer.

5. Verification & Review Process

Once a complaint is received, our team will review the request and compare the delivered work against the original brief and package details.

The review process may include:

  • Review of the original brief, brand assets, and communication
  • Inspection of delivered files and project records
  • Quality check confirmation from our creative team
  • Customer communication for additional clarification if required

BIG TECH reserves the right to approve or reject any refund or rework request after review.

6. Resolution Options

Depending on the nature of the issue, we may provide one of the following resolutions:

  • Full refund of the affected booking amount
  • Partial refund for missing or incomplete deliverables
  • A free rework within the agreed revision scope
  • Credit toward a future service

7. Non-Refundable & Non-Returnable Situations

Refunds or reworks may not be accepted under the following circumstances:

  • Complaints raised after 7 days from delivery, or after final files have been approved
  • Dissatisfaction based purely on personal or subjective creative preference where the brief was followed
  • Change of mind after work has already begun
  • Requests that fall outside the agreed package scope or revision limit
  • Delays caused by the customer's late feedback, missing assets, or unavailability
  • Bookings made during clearance, special discounts, or promotional campaigns unless the work was defective

8. Booking Cancellation Policy

Customers may request booking cancellation before work on the project has started.

Once our team has begun design, production, shooting, or editing work, cancellation may only be partially refunded, reflecting the work already completed.

For prepaid bookings, approved cancellations will be refunded to the original payment method.

9. Refund Processing Timeline

Approved refunds are generally processed within 5 to 7 business days.

The actual credit time may vary depending on:

  • Bank processing timelines
  • UPI service providers
  • Debit/Credit card networks
  • Wallet or payment gateway processing

BIG TECH is not responsible for delays caused by third-party banking or payment systems.

10. Fraud Prevention & Abuse Policy

We reserve the right to deny refund or rework requests in cases involving:

  • Repeated suspicious claims
  • False or manipulated evidence
  • Abuse of refund policies
  • Use of delivered work before a refund request is raised in bad faith

Appropriate legal action may be taken in cases involving fraud or policy abuse.

11. Customer Support

For any rework, cancellation, or refund-related assistance, customers may contact us:

BIG TECH