Delivery & Turnaround Policy

Last Updated: April 2026

1. Overview

BIG TECH is committed to delivering graphic design, digital marketing, premium image, and videography work with a consistently high standard of quality and craft.

All deliverables are handed over digitally — as downloadable files, shared drive links, or published assets — depending on the service booked.

Business Information:

BIG TECH
India

2. Service Areas

Since our services are delivered digitally, we work with clients across India (and remotely beyond India where applicable). For on-location photography or videography, availability is limited to our serviceable cities and nearby areas.

BIG TECH reserves the right to:

• Add or remove serviceable locations for on-site shoots at any time
• Restrict on-location services in remote or non-serviceable areas
• Offer a fully remote alternative where an on-site visit isn't feasible

3. Service Charges

Charges vary depending on the package selected, project scope, and any add-ons (rush delivery, extra revisions, on-location travel, etc.) chosen at checkout.

• Standard Turnaround: Included in the base package price
• Rush / Priority Delivery: Available for select packages at an additional charge
• On-Location Travel: May incur additional charges outside our base service area

Applicable charges will be displayed at checkout before payment confirmation.

4. Project Start Time

Work on a project begins only after successful payment authorization, booking confirmation, and receipt of your brief and any required assets.

Standard scheduling:

• Bookings confirmed before 10:00 AM may qualify for same-day project kickoff
• Bookings confirmed after cutoff timings may be scheduled from the next business day
• Bookings made on public holidays or weekends may experience a short delay before kickoff

BIG TECH reserves the right to delay, hold, or reschedule a booking due to:

• Incomplete brief or missing assets
• Operational or team availability issues
• Payment verification concerns
• Weather or logistics issues affecting a scheduled shoot
• Government restrictions or emergencies

5. Delivery Timelines

Estimated turnaround times are provided for customer convenience and may vary based on project scope and revision rounds.

• Design Deliverables: Typically delivered within the timeline stated on the service package
• Marketing Deliverables: Ongoing services are delivered on the agreed monthly/weekly cadence
• Photography: Edited images typically delivered within a few business days of the shoot
• Videography: Edited video typically delivered within the timeline stated on the service package, depending on length and complexity
• Peak Seasons: Turnaround times may be extended during high-demand periods

Delivery timelines are estimates only and are not guaranteed unless specifically confirmed in writing.

6. File Delivery & Handling

Final deliverables are shared through secure download links, shared drive folders, or direct file transfer, depending on the service.

Delivery may include:

• Print-ready and web-ready file formats for design work
• High-resolution edited images
• Edited video files in the agreed format and resolution
• Source/raw files only where specifically included in the package

Customers are advised to download and back up their files promptly after delivery.

7. Client Responsibility for On-Time Delivery

Customers are responsible for providing a clear brief, required brand assets, and timely feedback so project timelines can be met.

In case of delays due to:

• Incomplete or unclear brief
• Delayed approvals or feedback
• Non-response to calls or messages
• Missed on-location shoot appointments

Our team will attempt to reschedule or follow up based on feasibility.

Repeated missed shoot appointments or non-response may result in booking cancellation, and refunds may not be applicable in such cases.

8. Project Tracking

Customers may track booking progress through the My Orders section of the website.

Booking statuses may include:

• Pending
• Confirmed
• In Progress
• In Review
• Delivered
• Cancelled

9. Delayed Deliveries

While we strive to deliver all projects on time, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

• Bad weather conditions affecting a shoot
• Natural disasters
• Technical or equipment issues
• Government restrictions
• Unexpected operational issues

BIG TECH shall not be held liable for delays caused by third-party platforms or force majeure events.

10. Missing or Incorrect Deliverables

Customers are requested to review delivered files promptly upon receipt.

In case of:

• Missing files from a confirmed package
• Incorrect file format or specification
• Quality concerns against the agreed brief

Customers should report the issue within 7 days along with details of the concern.

Resolution requests will be handled according to our Return & Refund Policy.

11. Policy Updates

BIG TECH reserves the right to modify or update this Delivery & Turnaround Policy at any time without prior notice.

Updated policies become effective immediately upon publication on the website.

12. Contact Information

For delivery, turnaround, or project-related assistance, customers may contact:

BIG TECH